No 187 September 2014

Need Help? Meet the MyABDR Support Team!

If you have problems with the MyABDR app or web site at any time of day or night, you can contact the MyABDR Support team – they are only too happy to help you!


The MyABDR Support team (left to right): Nathan, Jo, Petra, Lachlan, and Chris
Photo: NBA

They can:

  • Walk you through how to use MyABDR
  • Help with login and password issues
  • Fix problems with your recorded entries
  • Log bugs and other software problems, chase them up – and give you a call back to let you know the progress
  • Take your suggestions for improvements.

“I needed to call the MyABDR Support team regarding a question I had - the friendly team answered my question, and gave a follow up call... great service!” said a user from NSW.

Developing additional ways to contact the Support team was one of the hot topics under consideration by the MyABDR User Reference Group during its August meeting and one that the Support team has taken seriously. “In early 2015, we will be implementing a live-chat through our website to make it easier than ever for MyABDR users to contact us for support”, said Lachlan Meng.

CONTACT THE MYABDR SUPPORT TEAM

Available 24hrs, 7 days a week

T: 13 000 BLOOD (13 000 25663)
E: myabdr@blood.gov.au

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