Diana Harte is Senior Clinical Psychologist at the Ronald Sawers Haemophilia Centre, Alfred Health, Melbourne
There are however many forms of mental health support and treatment options; however, at times, particularly if you are struggling, it can be hard to know what is available. A few are outlined below.
Lifeline – is for anyone having a personal crisis.
T: 13 11 14 operates 24/7
Or at night between 7pm and midnight you can chat online.
Kids Helpline – is for young people aged between 5 and 25 for any reason.
T: 1800 55 1800
Both are available 24/7.
Suicide Call Back Service – if you are thinking about suicide, wishing you were dead, thinking how about you could end your life.
This service is available 24/7 on T: 1300 659 467
Or there is an online chat service as well as video chat
W: www.suicidecallbackservice.org.au .
Beyond Blue – focuses on anxiety and depression.
T: 1300 22 4636 24/7
And between 3pm and 12 midnight you can chat online
At times people who have contacted telephone and internet support have told me that the wait has been too long so they hung up. If you do need support please try to remember that there is someone who will take your call as soon as they can.
Public mental health services are available in each state. In general, public mental health services tend to provide ‘crisis’ services and treatment for acute, significant and serious mental health concerns.
|Australian Capital Territory
|Mental Health Crisis Team
T: 1800 629 354 or
(02) 6205 1065
|24-hour/7-days a week service, for assessment and treatment of mentally ill people in crisis situations
|Further information can be found at: https://health.act.gov.au/services/mental-health
|New South Wales
|Mental Health Line
T: 1800 011 511
|24-hour telephone service, operating 7 days a week
|Mental Health Support
T: 1800 682 288
|Free and confidential 24-hour hotline for mental health inquiries
|1300 MH Call or 1300 642 255
|Tele-triage service that delivers a single-point-of-access to public mental health services. 24-hour, 7-days-a-week service.
|Further information can be found at: https://www.qld.gov.au/health/mental-health/help-lines/1300-mh-call
|Mental Health Services
T: 13 14 65
|24-hours/7-days a week advice and information in a mental health emergency
|Mental Health Helpline
T: 1800 332 388
|Free statewide 24-hour/7-days a week service for mental health crisis reaching all regions
|You can learn more about Tasmania’s mental health services at www.dhhs.tas.gov.au/mentalhealth/mhs_tas
|You can find the contact details for your local service and learn more about the Victorian Public Mental Health Services at: www.health.vic.gov.au/mentalhealthservices.
|Nurse On Call
T: 1300 60 60 24
|For immediate, expert health advice from a nurse.
|Mental Health Emergency Response Line
T: (08) 9224 888
1300 555 788 (Metro)
1800 676 822 (Peel)
|Psychiatric emergency assessment and advice for mental health clients and their carers
T: 1800 552 022
|Specialist after-hours mental health telephone service for rural communities
Mon-Fri: 4.30pm-8.30am, Saturday, Sunday, Public holidays: 24-hours.
It is my understanding if you ring the number during business hours your call will go through to your local mental health service
|Further information can be found at: www.mhc.wa.gov.au/getting-help/public-mental-health-services
Mental Health Online: offers an online mental health assessment as well as a set of programs for specific anxiety disorders and depression.
myCompass (Black Dog Institute): a free self-help program for people experiencing mild to moderate stress, depression and anxiety.
OnTrack: offers several free self-help programs including one for problem drinking as well as support of family and friends who are supporting someone with a mental illness.
THISWAYUP: a set of self-help programs available in a desktop form or as an app with specific programs for particular disorders; there is even a chronic pain course. You can access these courses independently, or if you are seeing a mental health clinician or doctor that is registered with THISWAY UP they can supervise your progress through the program. Some of the courses do have a cost to access them.
Your Haemophilia Treatment Centre (HTC) may be able to provide access to mental health assessment and treatment, as most have social workers and/or a psychologist on staff, or can refer you to a counsellor or psychologist. Once again, your GP is always a good starting point as they tend to know the availability of local public and private services. Additionally, GPs can make a referral to a mental health clinician through Medicare. One of the most common Medicare programs under which GPs make referrals to private mental health professionals is Better Access to Mental Health Care: this offers a rebate for up to ten sessions individual and/or ten group sessions in a calendar year. To be eligible for Better Access to Mental Health Care you need to have a ‘clinically diagnosable’ mental illness. At times when you are experiencing difficulties, your symptoms may not be at the level that allows a referral under Medicare. However, it is always worth a discussion with your GP and it is recommended that you book a longer appointment with your GP for that conversation.
You can learn more about the various different Medicare programs for Mental Health at www.psychology.org.au/for-the-public/Medicare-rebates-psychological-services.
For those linking in rural and remote Australia there are now Medicare rebates for telehealth. Some HTCs also offer telehealth under certain circumstances.
You do not need a referral to access a psychologist or counsellor, but there will be a cost to you. Word-of-mouth is always a good guide as to the options in your local area. Internet searches such as ‘mental health providers’ or ‘psychologist’ are good general terms.
There are also professional bodies that list potential providers such as:
Australian Counselling Association
T: 1300 784 333
Australian Psychological Association
T: 1800 333 497
Australian Association of Social Workers
If you are aged 12 to 25 years, Headspace offers both face-to-face, online and telephone support with the majority of their services at no cost. You can find out more at
One of the major benefits of internet-based treatments, like those listed above, is the convenience. You can do internet-based treatment anywhere you have an internet connection. Another factor is cost: there are no travel expenses and as you can see from the above list there are many free options. Self-help/structured internet programs however may miss information that can be very important in accurate diagnosis such as facial expressions and tone of voice. Also, at times it can be very difficult to maintain motivation to complete the program without someone to encourage you to do so. In-person treatment offers that human connection and ability to adapt treatment to your specific needs. Also, some very effective treatments are not suitable to be offered over the internet.
The length and frequency of sessions required to address your mental health and emotional needs will depend on a broad range of factors including the severity of your symptoms, goals, and the type of treatment. You will find that the majority of publicly-funded programs offer a limited number of sessions and at times people will require more. The Better Access to Mental Health Care initiative program under Medicare only provides a rebate for ten sessions in a calendar year with an approved mental health clinician.
This can be incredibly concerning and frustrating for everyone; it is why using all available options such as internet-based programs and working with your mental health clinician prior to discharge on a wellness or relapse plan is so important.
An issue to be aware of, unfortunately, is that people who have or had a mental health diagnosis can have difficulties obtaining insurance. If you do not disclose on insurance forms, even when applying for mortgage insurance, that you have sought emotional or mental health support it can void any policy.
You can learn more about this on the Beyond Blue website at www.beyondblue.org.au/about-us/about-our-work/discrimination-in-insurance.
There are many reasons as to why people who experience mental illness do not seek help. At times it not understanding that what is being experienced is an illness and that there are effective treatments. On other occasions it is not being aware of the many options that are available. It can be incredibly hard to take that first step, and sometimes in that first step you do not find the ‘right’ person or service to support you, so you need to take a second step. I do hope that this article makes taking a step to looking after your mental health a little easier.
1. Australian Bureau of Statistics. National Survey of Mental Health and Wellbeing: Summary of Results, 4326.0, 2007. Canberra: ABS, 2009.
2. Slade, T, Johnston, A, Teesson, M, et al. The Mental Health of Australians 2. Report on the 2007 National Survey of Mental Health and Wellbeing. Canberra: Department of Health and Ageing, 2009.
3. Australian Institute of Health and Welfare. Australia’s Health 2014. Canberra: AIHW, 2014.
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