Disability support and services

< Understanding disability and aged care services

Disability Support Pension (DSP)
W: https://www.servicesaustralia.gov.au/individuals/services/centrelink/disability-support-pension
T: 13 2717
Monday to Friday 8 am to 5 pm
The Disability Support Pension is your income. It is means tested and based on your inability to work full-time or part-time.
You are eligible if you are aged between 16 and 64 years and experience a reduced participation capacity due to a physical, intellectual, or psychiatric condition.
To meet the medical criteria, individuals applying for the DSP must be manifestly medically eligible or have a disability or medical condition that is:

  • fully diagnosed, treated and stabilised
  • has a minimum impairment rating of 20 points under the Impairment Tables of the Social Security
  • and have been assessed as unable to work or be retrained for any work of at least 15 hours a week in the next two years

The DSP allows you to work part-time/casually up to a certain level of gross pay (pre-tax amount). Centrelink will advise you of the allowable pay level or you can check on the Services Australia website. You must report any gross pay you have earned and the number of hours worked fortnightly to Centrelink, and then they will reduce the pension payment accordingly.
Your DSP amount received does not affect the NDIS funding.
Please note your local Centrelink office should have a social worker available to clarify any questions if you still feel confused after talking with the front counter staff. Make an appointment (if this is permissible under COVID restrictions) to sit down and raise your questions or concerns about your entitlements or your application. This can include an appeal against a decision to refuse your application, if this occurs.
Assessment of your claim
Centrelink will assess your impairment as part of the general medical rules for Disability Support Pension (DSP)
Go to:

Medical Evidence
Centrelink requires medical evidence if you claim the Disability Support Pension (DSP) or have a medical review. Follow this link to ensure you provide the evidence required.
Go to:


The National Disability Insurance Scheme (NDIS) & National Disability Insurance Authority (NDIA)
W: https://www.ndis.gov.au/
T: 1800 800 110
Monday to Friday 8am to 8pm (local time)
The NDIA is the agency that administers the NDIS.
The NDIS is the scheme that provides the funding for your services, support and equipment/modifications to the home/car etc. which will enable you to be as independent as possible.

  • As an applicant you must be under 65 years of age. 
  • If you are successful in accessing the NDIS and you later turn 65, you will be able to continue to have NDIS support

Having haemophilia as a medical condition in itself will not suffice. It is about the impairments associated with haemophilia and other inherited bleeding disorders that impact on your day-to-day functioning and capacity to be independent.
This must be impressed upon when you complete your Access Request form.
You need to identify your goals and needs and have a physiotherapist/occupational therapist/medical officer assessment to support your request.
To get started, you can go to the NDIS website to download an Access Request form or call the contact number to request a form to be sent to you.
Go to https://www.ndis.gov.au/how-apply-ndis/what-access-request-form#access-request-form
Complete this form in consultation with your GP initially or your specialist(s).
Am I eligible?
Go to https://www.ndis.gov.au/applying-access-ndis/am-i-eligible
NDIS – What types of support are funded?
Go to https://www.ndis.gov.au/understanding/what-ndis-responsible#what-types-of-supports-are-funded
NDIS Goal Setting
Go to https://www.ndis.gov.au/participants/creating-your-plan/setting-goals

Disability Gateway
W: https://www.disabilitygateway.gov.au/
T: 1800 643 787
Monday to Friday, 8am to 8pm AEST
The Disability Gateway has information and services to help people with disability, their family, friends and carers to find the support they need in Australia.

< Understanding disability and aged care services

Date last reviewed: 16 September 2021

Important Note: This information was developed by Haemophilia Foundation Australia for education and information purposes only and does not replace advice from a treating health professional. Always see your health care provider for assessment and advice about your individual health before taking action or relying on published information. This information may be printed or photocopied for educational purposes.

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