Getting started

< Understanding disability and aged care services

First things first – getting started


MyGov Portal
MyGov is the online portal that allows you to access Centrelink, the ATO (Australian Tax Office), Medicare, and many other public services including your NDIS or MyAged Care account.
Using MyGov is almost mandatory if you want to interact with Centrelink.

  • You will need to create an MyGov account with a reference number and password.
  • Keep these details secure and handy whenever you make inquiries.


T: 13 2300
Monday to Friday 8 am to 5 pm
Login to MyGov to access your Centrelink account.
Centrelink delivers Centrelink (Australian Government) social security payments and services to Australians.
To find more information about Centrelink payments and services, go to
Centrelink Indigenous Call Centre
T: 1800 136 380
Monday to Friday 8 am to 5 pm


Date last reviewed: 16 September 2021

Important Note: This information was developed by Haemophilia Foundation Australia for education and information purposes only and does not replace advice from a treating health professional. Always see your health care provider for assessment and advice about your individual health before taking action or relying on published information. This information may be printed or photocopied for educational purposes.

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