My Aged Care

Since 1 July 2014 there have been important changes to the aged care system managed by the Australian Government. This covers residential aged care and support at home through a Home Care Package, and generally applies to those over 65 years of age.


Aged Care Assessment Teams (ACAT – also known as ACAS in Victoria) are available across Australia, to help the elderly and their carers determine what kind of care will best meet their needs if they are having difficulty managing at home without assistance.

The following are good reference guides for information about aged care services:

DPS Guide to Aged Care is available for each state and has extensive information. It is available at and hard copies are available from hospital social workers and Aged Care Assessment Teams.

Visit the My Aged Care website at or call 1800 200 422.
Operators are available to discuss aged care needs from Monday to Friday 8am to 8pm, and Saturday 10am to 2pm

Five steps to entry into an aged care home – available in booklet form from or at, or from a hospital social worker or Aged Care Assessment Team.

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